Faster replies, written in your voice.
AI drafts replies to the questions your customers ask most. A person approves them before anything is sent, so quality stays high and customers always deal with your team.
What we automate
Typical automations
Drafted replies to common questions, with a person approving before anything is sent.
- Inbox triage and tagging
- Reply drafts in your tone of voice
- Answers drawn from your own FAQs and policies
- Hand-off to a person for anything unusual
How it works
01
Map
We find the tasks in this area that repeat and cost the most hours.
02
Build
We build on your tools and test with the person who will approve it.
03
Run
Live within 14 days, then monitored and improved every month.
Tools we connect
01
Gmail
Connected with the access you approve.
02
Shared inboxes
Connected with the access you approve.
03
Help desk tools
Connected with the access you approve.
04
Your FAQs
Used as the source for every drafted answer.
Common questions
Will customers know it's AI?
Every reply is approved by a person on your team. We never set up anything that misleads customers about who they are dealing with.
What about sensitive emails?
Anything outside agreed topics goes straight to a person, untouched.
Is our customer data safe?
We work under a data processing agreement designed around UK GDPR, and switch off model training on your data where the tool allows.
Ready to get your hours back?
Book a 30-minute discovery call. We'll bring one automation idea for your business.
Book a discovery call