Insights on AI and automation for small firms.
Practical, plain-English guides on what to automate, what it costs and how to keep people in charge. Ten articles at launch, new ones every month.
Automation strategy
The 5 admin tasks every small firm should automate first
Where most small firms start, and why one working automation beats a big plan.
AI and people
Why the best AI automation still keeps a human in charge
How human approval keeps quality high and clients confident.
Costs
What manual admin really costs a 6-person business
A simple way to work out the hours and pounds your team loses each month.
Workflow
Invoice chasing on autopilot: a practical guide for small firms
Polite, timed reminders that stop the moment an invoice is paid.
Workflow
How to automate client onboarding without losing the personal touch
Automate the sequence, keep the relationship.
Customer service
AI replies to customer emails: what to automate and what to keep human
Drafts for the repeat questions, people for the rest.
Data and security
Is your client data safe with AI? A plain-English guide to UK GDPR
The questions we work through with every client.
Reporting
From spreadsheets to a weekly report that writes itself
Spend Monday deciding, not compiling.
Content
Product descriptions at scale: AI content for small online shops
Drafted from your product information, approved by you.
Getting started
Sprint or retainer? How to start with AI automation without overcommitting
How to choose the right way to start.
One automation idea a month, in your inbox.
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